Discreet Packaging :
All orders are shipped in plain packaging and the shipping label does not mention our name or the word “lingerie.” In fact, there is no clue on the outside of the box as to the contents! You can feel safe having a shipment sent to your home or work address (assuming nobody else opens your mail, of course!).
International Shipping :
- The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from velvetlustlingerie.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
- The recipient of an international shipment may be subject to such import taxes, customs duties, and fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Velvetlustlingerie has no control over these charges and cannot predict what they may be.
- Also please verify with your customs agency that all sexual wellness products and accessories are accepted in your country – The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from velvetlustlingerie.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
We hope that you are 100% happy with your Velvetlustlingerie. We offer a free shipping on order over $50 with paid return to the USA , Canada, Australia, and some European countries ( United Kingdom, France, Germany, Spain ) For other friends in European countries, we are sorry, we can’t get to you right now, but we’re hoping and trying to in the future.
Usually, it will take approximately 7-15 days to complete the shipping, depending on different countries, areas and shipping carriers. Please be aware that we have no control over the shipping process.
Please confirm your shipping address and make sure it is correct during checkout. We are not responsible for any invalid or undeliverable address. For security purposes, we’re unable to redirect the package once it has been shipped.
You could login to your account to check your order status when you have already placed your order. – After you login to your account, you can check your previous or current order at any time.
You will receive a shipping confirmation email as soon as your order has been shipped.
Also for your convenience，you could track your order at: